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Strategic Customer Service: Enhance Customer Experiences with Integrated Customer Service

16 May 2019
DKUK events

Discover how integrating high customer service throughout the customer journey – both online and offline – provides increased business results and higher customer satisfaction.

Date
16 May 2019
Time
15:00 – 18:00
Venue
WeWork Devonshire Square
8 Devonshire Square
London
EC2M 4PL
View the map
Price
FREE

More sales. Greater customer loyalty. Less churn. We all want it. But to get it you need a deep understanding of your customers’ pain points, their positive and negative triggers, and your ability to provide them with a service beyond what they expect.

In this seminar, International E-commerce Director, Toke Lund, shows us how more and more companies succeed in tying commerce with their digital marketing efforts. You will get an approach on how integrated customer service can increase customer loyalty and increase competitive advantage.

Get inspired to plan your strategic customer service work and integrate customer service across all stages of the customer journey.

Did you know that: 

  • Strategic work with customer service creates higher conversion rates, increased customer satisfaction and higher efficiency in your customer management?
  • You can create added value by mapping your customers’ buying experience?
  • 20–40% of all orders involve customer service contact?

Who is the seminar for?

Everyone who is responsible for the company’s customer service: Customer Service Officers, E-commerce Officers and Online Marketing Officers.

Please note!

As spaces are limited sign up doesn’t guarantee you attendance and please note that DKUK members will have priority at this free to attend event! Also please note that you will sign up via Novicell and therefor you will be subject to their terms & conditions while signing up for this seminar. 

  • Programme
  • Organisers
  • Toke Lund

Programme:

15:00 – 15:30: Registration

15:30 – 17:00: Seminar with Head of International E-commerce Toke Lund

17:00 – 18:00: Networking and drinks

Toke Lund, International E-commerce Director 

Toke Lund is Novicell’s International E-commerce Director, Toke works within business development. His primary focus is to grow the international business, increase sales of our E-commerce framework and provide support within sales, strategy & marketing.

Previously, he was a management consultant at CoCoCo. He has held several senior positions at LEGO; including strategy and was formerly the Head of Digital at Sailing Group.