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Certainly

AI in a business context can be tricky, do we have a solution that's business ready? Certainly

Certainly takes your customer experience to the next level with our full stack conversational AI platform that strikes a fine balance between Generative AI and Conversational Design. Our AI chatbot platform caters to all stages of your customers’ journey. It proves versatile in user experience with no-code elements whilst maintaining the flexibility to build tailor-made customer experiences for a range of industries such as automotive, betting, e-commerce, fintech, SaaS, shipping, travel, ticketing marketplaces, and many more. Experience self-service like no other with humanlike conversations that are multilingual, omnichannel, take actions yet adept and intelligent to handover to an agent.

Drive excellent customer experiences with Certainly.

The most flexible conversational AI platform on the market, backed by experts in implementing use-cases that matter to you. We’re with you every step of the way, ensuring your success, with a “we build together” approach. Not one size fits all! Our chatbot doesn’t just answer FAQ questions, it creates meaningful conversations which solve actual problems in real time. Our customers see up to 96% of queries resolved without human touch; a 75% faster ticket resolution rate and an increase of 20% in average order value when handled by Certainly first.

Facing the challenge of limited visibility into user behavior and struggling to obtain quality feedback? Certainly offers a game-changing solution. Engage users effortlessly with proactive triggers and messaging, boosting customer engagement. Leverage these conversations to uncover crucial insights into site gaps and unearth potential new product and marketing ideas. With Certainly, transform customer interactions into strategic advantages for your business. 

Certainly don’t just take our word for it. Leading companies are already using Certainly: Ticketmaster, Mr. Beast, Matas, Entain Group (Bwin, Ladbrokes, Partypoker), Fintiba, Quadlock & Rat & Boa

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